Ordering & Personalization
How does the custom pet pillow work?
Choose your size, upload one clear photo of your dog or cat, and place your order. We prepare the image for production and create a custom-shaped pillow based on your pet’s silhouette.
What kind of photo should I upload?
Use a bright, sharp photo where your pet is fully visible and not covered by furniture, people or other objects. Avoid blurry, dark or heavily filtered images. A front-facing or clear side-profile photo usually works best.
Can I upload more than one pet?
At launch, each pillow is designed from one uploaded pet photo. If you want multiple pets, place separate items in your cart and upload one photo for each item.
What happens if my photo is not suitable?
If the photo is not suitable for production, we will contact you before the item is made so you can provide a better image.
Can I see a preview before production?
We do not currently promise a manual proof for every order. If we identify an issue with your image, we will contact you before production.
Will the final shape look exactly like my photo?
The pillow shape follows your pet’s outline, but small adjustments may be made for print quality and production. The final outline can vary slightly depending on your pet’s pose and the composition of the photo.
Sizes & Discounts
Which sizes are available?
We currently offer Standard 18" and Large 24" sizes.
Do you offer a discount for multiple pillows?
Yes. Use code FURMORI20 when buying 2 or more eligible items to save 20%.
Shipping & Orders
Where do you ship?
We are initially focused on customers in the United States.
How long will my order take?
Furmori products are made to order. Final production and delivery estimates will be shown on the product page and at checkout once confirmed with our fulfillment partner. During busy holiday periods, production and carrier transit can take longer.
Will I receive tracking?
Tracking will be provided when available from the fulfillment partner and carrier.
Can I change or cancel my order?
Contact us as soon as possible. Because personalized items may enter production quickly, changes or cancellations cannot be guaranteed once production has started.
Returns & Support
Can I return a personalized product?
Personalized items are made specifically from the photo you provide, so standard change-of-mind returns may not be possible. If your item arrives damaged, defective or incorrect, contact us and we will review the issue.
How do I contact Furmori?
Use our Contact page and include your order number if your question is about an existing order.